微软修复杀软和防火墙导致的Vista SP2蓝屏问题


2010年1月5日 编辑:Vista之家 - vista123.com 人气: 评论:0

Vista之家www.vista123.com):微软修复杀软和防火墙导致的Vista SP2蓝屏问题

某些杀毒软件和防火墙软件可能导致Windows Vista SP2蓝屏死机。微软公司通报,此类问题还涉及各版Windows Server 2008 SP2。第三方Windows过滤平台(Windows Filtering Platform,WFP) Callout驱动是导致该问题的主要原因。

微软公司解释:“第三方WFP Callout驱动会截获用户数据报协议(UDP)数据包,复制后保留UDP数据包。然后,该驱动会检查复制的UDP数据包,重新注入UDP数据包。如果WFP Callout驱动没有完成检查和注入复制的UDP数据包,WFP Callout驱动将拦截第二个UDP数据包。这就导致了新紊乱状态的出现。”

一般来说,WFP Callout驱动与第三方杀毒软件和防火墙软件有关。在Vista SP2中安装WFP Callout驱动会导致系统出现蓝屏停止错误信息。微软解释,停止错误信息如下:

STOP: 0x0000000A (parameter1, parameter2, parameter3, parameter4) IRQL_NOT_LESS_OR_EQUAL.

其中,4个参数信息(parameter)根据用户电脑配置的不同进行改变。

微软指出,系统蓝屏死机时还会出现“STOP: 0x0000000A”错误信息,但具体原因无法详细解释。微软并没有具体指明哪款杀毒软件和防火墙软件导致Windows Vista SP2出现该问题。

目前,微软帮助和支持网站已经发布针对该问题的热修复补丁。

点击右面链接进入:微软KB976529 HotFix热修复补丁官方网页

Vista之家特别提供英文资讯原文如下:

Vista SP2 Blue Screens Can Be Caused by Antivirus and Firewall WFP Callout DriversSTOP: 0x0000000A

While not all STOP: 0x0000000A error messages can be blamed on third-party security solution, it appears that in certain scenarios antivirus and firewall programs are indeed responsible for causing blue screens of death for Windows Vista Service Pack 2. Affected are not just Vista SP2 editions, but also Windows Server 2008 SP2 SKUs, Microsoft informs. At fault is a third-party Windows Filtering Platform (WFP) callout driver, according to the Redmond company.

“After the third-party WFP callout driver intercepts a User Datagram Protocol (UDP) packet, the driver clones and then holds back the cloned UDP packet. Then, the driver checks the cloned UDP packet and injects the cloned UDP packet back. If the WFP callout driver does not finish checking and injecting the cloned UDP packet back, the WFP callout driver will try to intercept a second UDP packet. This causes a race condition to occur,” Microsoft explained.

WFP callout drivers are, as a general rule, associated with third-party antivirus and firewall solutions. Installing a WFP callout driver on Vista SP2 generates a Stop error message on a blue screen, the software giant explains. “The Stop error message resembles the following: “STOP: 0x0000000A (parameter1, parameter2, parameter3, parameter4) IRQL_NOT_LESS_OR_EQUAL.” The four parameters in the Stop error message may vary, depending on the configuration of the computer,” the company added.

Microsoft underlines that STOP: 0x0000000A error messages as well as the accompanying blue screen of death can have additional causes beyond those described in this article. The Redmond company did not specify which were the antivirus and firewall products that fail to play nice with Windows Vista SP2.

However, customers impacted by this problem can now access a fix from the company. A hotfix is available for download from Microsoft Support, but users should be aware of the fact that it is designed to resolve only the specific issue discussed above.

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